Frequently Asked Questions

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Absolutely! I would love to hear from you and answer any questions you may have. Please feel free to contact us here if you need any assistance.  

You will be charged at the time the order is placed.

We only offer refunds in extreme cases that must be evaluated with pictures and proof of any kind of damage within 14 days of the purchase. We package each candle carefully and we are not responsible for any damages done through shipping. Please follow our candle safety and candle care guidelines. Candles can get hot, and have issues if wick is not trimmed and if the candle burns for more than 4 hours at a time. Feel free to contact us if you have any questions at:  support@saulcycandleco.com

Orders will ship within 3-5 business days and usually take 1-3 days to arrive via USPS depending on your shipping location.  

All of our wicks burn with a slight curl which creates a self-trimming effect with minimal carbon buildup, reducing smoking, and a stable flame. Always remember to trim wicks to 1/4 of an inch to keep flame low and steady and to reduce black smoke build-up.  If you have any questions feel free to reach out to me. I would love to hear from you!